FRENSHELS Unique Boutique Where Art and Fashion Converge
FAQ
Frequently asked questions
CLOTHING ITEMS ARE MADE TO ORDER AND WILL BE PROCESSED WITHIN 3 TO 5 BUSINESS DAYS. CANVAS ART PIECES ARE MADE TO ORDER: SMALL TO MEDIUM CANVASES WILL BE PROCESSED WITHIN 3 - 5 DAYS. LARGER CANVAS SIZES WILL BE PROCESSED WITHIN 7- 10 DAYS.
FOR PRODUCT OR ORDER STATUS, EMAIL US AT: orders@frenshelsub.shop. CALL US AT: (945) 300-3190. VOICEMAILS WILL BE RETURNED WITHIN 72 HOURS. THANK YOU FOR SHOPPING WITH US!
YES WE DO SHIP INTERNATIONALLY!
WE OFFER STANDARD SHIPPING &EXPRESS SHIPPING. CHOOSE YOUR PREFERRED DELIVERY METHOD AT CHECKOUT.
WE ACCEPT RETURNS WITHIN 30 DAYS OF PURCHASE. ITEMS MUST BE IN THEIR ORIGINAL CONDITION AND PACKAGING. CONTACT OUR CUSTOMER SERVICE TO INITIATE A RETURN.
Yes, certain items such as personalized products, perishable goods, and clearance items are not eligible for return. Please refer to our return policy for a complete list of non-returnable items.
To request a refund, please contact our customer service with your order details. Refunds will be processed within 5-7 business days after we receive the returned items.
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website to monitor the status of your delivery.